Rcreate Party Needs Rental, doing business as Rcreate Party Hub Co. (“Rcreate”, “we”, “us”), respects your privacy. This policy explains how we collect, use and protect your personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
1.Information we collect
- Contact details: your name, mobile number and email address.
- Event details: event date, start time, venue and city, type of event, estimated number of guests and the packages you're interested in.
- Messages: conversations you have with us through Facebook Messenger, email, phone or our website.
- Booking records: quotes, confirmations and proof of payment you send us.
- Website usage: basic technical information such as browser type and pages visited, collected through cookies (see Section 7).
2.How we use your information
- To check date availability, prepare your quote and respond to your inquiry.
- To confirm, manage and deliver your booking, including reminders about your event.
- To prepare personalized items such as photo templates, labels and souvenirs.
- To follow up on your inquiry and ask for feedback or a review after your event.
- To keep records required for our business and to improve our services and website.
We only send you messages related to your inquiry or booking. We do not sell your personal information.
3.Legal basis
We process your information based on your consent when you submit our form or message us, and as needed to fulfill the services you book with us.
4.Who we share it with
Your information is accessed only by our team and by the service providers that help us run our business, such as our customer management and website platform, email services and Facebook Messenger. These providers handle your data only to provide their services to us. We may also disclose information if required by law.
5.How long we keep it
We keep your information only as long as needed for the purposes above, including our business and legal record-keeping requirements. After that, it is securely deleted or anonymized.
6.How we protect it
We use reasonable organizational, physical and technical measures to protect your personal information from loss, misuse and unauthorized access. Access is limited to people who need it to serve you.
7.Cookies
Our website uses cookies and similar technologies so that pages and forms work properly and so we can understand how visitors use the site. You can block or delete cookies through your browser settings; some parts of the website may not work as well without them.
8.Event photos
Photos and videos taken at our booths are shared with the Client. We may post event photos on our social media pages to showcase our work. If you would like a photo of you removed from our pages, message us and we will take it down.
9.Your rights
Under the Data Privacy Act, you have the right to:
- Be informed about how your personal data is processed
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Object to processing, or withdraw your consent
- Have your data erased or blocked when applicable
- Data portability, and to claim damages when applicable
- File a complaint with the National Privacy Commission (privacy.gov.ph)
To exercise any of these rights, contact us using the details below.
10.Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date.
11.Contact us
Rcreate Party Needs Rental (Rcreate Party Hub Co.)
San Lucas, Lipa City, Batangas, Philippines
Email: [email protected]
Mobile: +63 910 956 1729 · +63 993 398 2344